At Wiley Properties, we take a great amount of personal pride and interest in our buildings and our tenants.
Our company's continued growth and success can be largely attributed to the direct, hands-on service we provide and the close relationships we maintain with our customers, many of whom have been leasing from us for over 20 years. One customer has even been with us since 1959.
Wiley Properties got its start in 1954 with Hap Wiley, who owned and operated a well drilling company at the time. Since drilling is seasonal in Minnesota, Hap decided it would be beneficial to have his workers construct buildings during the winter months. This eventually became a successful family real estate business. Wiley Properties is currently owned and operated by Hap's son and daughter Bruce and Barb, and Bruce's sons, Mike and RJ.
The Wiley portfolio was not developed by constant selling and trading of properties over the years. Instead, our long-term growth philosophy has been based on building smart, maintaining with meticulous care, and developing new properties only when the time is right and the need is there.
Wiley Properties are very well maintained, with great attention to detail.
We generally visit each of our facilities on a weekly basis, so we can stay in direct contact with our customers and be proactive with any needed repairs or updates. Tenants are encouraged to call us immediately with issues, and we always try to be accessible and responsive to their needs (even on weekends). Through this process of direct communication, a sense of mutual trust and respect is built and maintained.
We've had very good service from Wiley Properties over the years. We like the quick responses to problems, and the family service that we feel. In our downtown space, there was a fire in a next-door building about 14 years ago. It happened at night, and the very next morning, Wiley Properties was there to help us disassemble our store so that they could start the extensive smoke damage renovation, and get us back into business. We were impressed with the ownership that they took when it wasn't even their fault.
Wiley Properties has done a very good job of meeting our needs. RJ is very prompt in resolving any issues we’ve had. In one instance, we had a major fire right across the street from us a few years ago. A strong wind was blowing directly at our building and Wiley’s reacted quickly to shut down the air units on our roof and reduce the amount of smoke that came into our offices. They had Service Masters in the very next morning to start the clean-up. In another instance, we had a raised section in our parking lot that looked like it could be a tripping hazard to our clients. We asked Wiley Properties if they could paint it, and they did immediately.”
The Wiley family (Bruce, Barb, RJ and Mike) do a real good job. I have RJ's business card and call him whenever I need something. He takes care of everything. I remember once when we had to do a special cleaning in our machine shop to satisfy a particular customer's requirements. Wiley's worked with us to clean and paint the inside of the shop.
I have been very satisfied with the services that Wiley Properties has provided. I can recall an incident where I came into the salon one morning and discovered that the water heater ‘blew’ overnight, and I was kind of desperate because I had several appointments that afternoon. In my business, that meant money. I called Bruce and he had the problem taken care of by noon.
We're very happy with our location and we've had good luck working with the whole family. They've taken care of all problems that arise. We've also checked lease rates in the area and what we are paying is very reasonable.
I've been very happy with their services. At one point, we needed to put a coating on our floors and paint our ceilings with a more light reflective color. [Wiley Properties] came in and did the ceiling painting and let us do the floor coating that we needed.”